Frequently Ask Questions

The official KuboFit App will be available from early 2018. Until then, go to the next question to find out how you can download the pre-launch trial App from the AppStore. Or stay up to date with the Android version here.

Easy. Simply go to https://test.kubofit.com/#fh5co-section-registration-form and register for the pre-launch trial. We’ll be in touch shortly after with details of how to download the App.

To begin with, KuboFit will feature content from more than 60 Fitness First clubs all over Australia and we’re working hard to ensure we add Goodlife and Go Health as soon as possible after launch. But even if you’re not a Fitness First member you can still use KuboFit to find a class you’d like to attend, and when you get there one of the friendly Fitness First staff on the reception desk will help you get set up.

Yes. KuboFit uses location services to find and recommend classes that are close to you. If you switch off location services you will no longer be able to find classes in your area.

No, but KuboFit will be able to help you meet your fitness goals better if you do allow notifications. We use notifications to remind you about upcoming classes, keep you up to date with your weekly goals, deliver class performance updates and much more.

No, it does not affect the usability of the App. But connecting KuboCalendar with iCal means you’ll never miss a class.

When you’ve chosen your first class, add it to your KuboCalendar and follow the prompts to allow KuboFit to access your iCal. If you have already seen and dismissed this request: Go to SETTINGS – scroll down and select KuboFIt from the list of installed Apps – tap the switch next to Calendars to allow access.

This is not an option at this time but we plan on adding this capability in the near future.

This is not an option at this time but we plan on adding this capability in the near future.

This could be because there aren’t any clubs within 10kms of your current location. To find your nearest club go to the Search tab and click the Clubs tab at the top of the screen.

There are a couple of reasons why this would / could be happening. It could be because there are no more classes on today so you should check another day by selecting the day from the day/date selector at the top of the screen. If there’s still no classes showing on any other day it means there aren’t any classes that match your search within 10kms of your location. To find your nearest club go to the Search tab and click the Clubs tab at the top of the screen.

This could be because your phone isn’t connected to the internet. Check that your phone is connected to the internet and try again.

There are a couple of reasons why this would / could be happening. It could be because there are no more classes on today so you should check another day by selecting the day from the day/date selector at the top of the screen. If there’s still no classes showing on any other day it means there aren’t any classes that match your search within 10kms of your location. To find your nearest club go to the Search tab and click the Clubs tab at the top of the screen.

To connect your Fitbit to KuboFit via Apple Heath you can download an app from the AppStore called myFitnessSync for Fitbit.

https://itunes.apple.com/us/app/myfitnesssync-for-fitbit-sync/id1134998522

Once downloaded follow the steps to allow Apple Health to access your Fitbit data. Once KuboFit sees this data populating your Health app, KuboFit will be able to use this data to see how you're tracking against your fitness goals in the Activity tab.

To deactivate and remove your KuboFit account from our member database contact us at [email protected] and we'll assist in removing your account.