Frequently Asked Questions

kubofit is available for download from both the App Store and Google Play Store. If you have any difficulty in downloading the app, please contact us at [email protected]

kubofit features content from over 80 Goodlife Health Clubs all over Australia. However, you do not need to be a member to use the app. The great thing about kubofit is that it lets you find and try new classes, so even if you are not a member, you can find a class that suits you and the friendly gym staff will help you get set up when you get there.

Location services permission is not required to take advantage of most of the functionality in the app. For example, kubofit asks you to select your favourite clubs and recommends upcoming classes based on this list. Location services  needs to be enabled for certain features within the app such as if you wish to use the digital pass for 24/7 entry. 

No, but we will be able to help you meet your fitness goals better if you do allow notifications. We use notifications to remind you about upcoming classes, keep you up to date with your weekly goals, deliver class performance updates and much more.

No, it does not affect the usability of the app. But connecting calendars will mean you’ll never miss a class.

When you’ve chosen your first class, add it to your Schedule and follow the prompts to allow kubofit permission to Calendar access. If you have already seen and dismissed this request: Go to SETTINGS – scroll down and select kubofit from the list of installed Apps – tap the switch next to Calendars to allow access.

This is not an option at this time but we hope to add this capability in the future.

This could be because you have not selected any favourite clubs. To find your nearest club(s) go to the Explore tab and and tap the heart icon to select your favourites.

This could be because your phone isn’t connected to the internet. Check that your phone is connected to the internet and try again.

To deactivate and delete your account from our member database contact us at [email protected] and we'll assist in removing your account.

At this time, kubofit cannot notify your club that you will be attending so you should still arrive with enough time to get set up for your class. Allow extra time if it is your first time and you may need to sign a waiver. Our scheduling capability is designed to ensure you schedule your classes for the week and don’t forget or miss out on any of them. This will ensure you can stick to your routine and never miss a class.

If you are currently a member of Goodlife, make sure and you’ve already downloaded and installed kubofit on your device.

To set up the Digital Pass, the steps are as follows:

1. If you don’t have a kubofit account, you can create a free account in the app using any email address. Open the kubofit app and tap on “Create Account” and follow the steps from there.
2. If you already have a kubofit account, you can connect your membership following these steps:
1. Open the kubofit app, then tap on Profile on the bottom right of the navigation bar
2. Tap on “Connect membership”
3. Tap on “Goodlife”
4. Fill out your details as on the membership joining form (your email needs to match your membership First and Last names, membership email, membership DOB, and membership mobile phone number).
5. Check your email for the verification email (this may take up to 5 minutes - so please do not request to connect your membership multiple times)
6. Once the email arrives, tap on “Connect your accounts”
7. Go back to kubofit, pull down to refresh screen
8. Tap on the “Your pass is now available…” section along the top of the screen

If you have just signed up or joined, when can you use kubofit pass?
As a new member, you have immediate access to kubofit pass during staffed hours (given the above steps have been completed).

For 24/7 access, you need to complete in-club induction. Once that is completed and your membership profile is updated by a staff member to confirm you have completed the induction process, then 24/7 kubofit pass will be enabled. If you have completed the induction and still see the message speak to club reception on your next visit so your profile is updated correctly.

Check with one of our staff members to find out if there is an issue with the access point. If no issue has been reported, follow these steps:

1. Ensure you physically touch the device to the white KuboPass plastic base and hold for 2-3 seconds
2. Ensure no case with EFTPOS cards is used
3. If a very thick case is used, try to scan without the case
4. If Samsung S9 is used, place the device flat on the KuboPass base at the middle (back of device to the base) and wait for 2-3 seconds

Check with staff to see if there is an issue with the access point. If no issue has been reported, follow these steps:

1. Confirm you are within range of the access point (i.e. near a club entry which has 24/7 kubofit Pass access)
2. Restart the kubofit app and try again
3. Confirm bluetooth and location permissions are turned on for both kubofit and the device

iPhone:

• Go to Settings > Bluetooth - confirm switched on
• Go to Settings, search for kubofit - confirm Location is set to either "While Using" or "Always"; Confirm Bluetooth is switched on

Android:

• Go to Apps > kubofit > Permissions and check Location is ‘On ; Confirm Bluetooth is switched On

Ensure that you are swiping the white kubofit plastic base, not the black base with the red light on top which is used for the plastic cards to access a club.

1. Confirm all details are the same as on the membership joining form (double check the email address and phone number carefully. Ensure there are no spaces in the mobile phone number or email.
2. Try again in 24 hours
3. If issue still persists, you can submit a support request through the app

Unfortunately we are unable to support kubofit pass on these devices as this is a hardware restriction from Apple.

1. Close the pass and try again to see if it was a temporary issue.
2. If the issue persists, you can submit a support request through the app

You will need to uninstall any NFC apps from your device as they will be interfering with kubofit Pass access.

Please submit a support request through the app for further assistance.