Frequently Asked Questions

The KuboFit App is now available for download from the App Store and Google Play Store allowing you to filter for Goodlife Health Clubs, Fitness First or both. If you have any difficulty in downloading the app, please contact us at [email protected]

KuboFit features content from over 80 Goodlife Health Clubs and over 60 Fitness First clubs all over Australia. However, you do not need to be a member of either to use the app. The great thing about KuboFit is that it lets you find and try new classes, so even if you are not a member, you can find a class that suits you and the friendly gym staff will help you get set up when you get there.

Yes. KuboFit uses location services to find and recommend classes that are close to you. If you switch off location services you will no longer be able to find classes in your area.

No, but KuboFit will be able to help you meet your fitness goals better if you do allow notifications. We use notifications to remind you about upcoming classes, keep you up to date with your weekly goals, deliver class performance updates and much more.

No, it does not affect the usability of the App. But connecting KuboCalendar with iCal means you’ll never miss a class.

When you’ve chosen your first class, add it to your KuboCalendar and follow the prompts to allow KuboFit to access your iCal. If you have already seen and dismissed this request: Go to SETTINGS – scroll down and select KuboFIt from the list of installed Apps – tap the switch next to Calendars to allow access.

This is not an option at this time but we plan on adding this capability in the near future.

This is not an option at this time but we plan on adding this capability in the near future.

This could be because there aren’t any clubs within 10kms of your current location. To find your nearest club go to the Search tab and click the Clubs tab at the top of the screen.

There are a couple of reasons why this could be happening. It could be because there are no more classes on today so you should check another day by selecting the day from the day/date selector at the top of the screen. If there’s still no classes showing on any other day it means there aren’t any classes that match your search within 10kms of your location. To find your nearest club go to the Search tab and click the Clubs tab at the top of the screen.

This could be because your phone isn’t connected to the internet. Check that your phone is connected to the internet and try again.

To connect your Fitbit to KuboFit via Apple Heath you can download an app from the AppStore called myFitnessSync for Fitbit.

https://itunes.apple.com/us/app/myfitnesssync-for-fitbit-sync/id1134998522

Once downloaded follow the steps to allow Apple Health to access your Fitbit data. Once KuboFit sees this data populating your Health app, KuboFit will be able to use this data to see how you're tracking against your fitness goals in the Activity tab.

To deactivate and remove your KuboFit account from our member database contact us at [email protected] and we'll assist in removing your account.

At this time, KuboFit cannot notify your club that you will be attending so you should still arrive with enough time to get set up for your class. Allow extra time if it is your first time and you may need to sign a waiver. KuboFit’s scheduling capability is designed to ensure you schedule your classes for the week and don’t forget or miss out on any of them. This will ensure you can stick to your routine and never forget to bring what you need.

If you are currently a member of Goodlife or Fitness First, you’ve already downloaded and installed kubofit on your device and now want to use Pass to access a club.

To set up pass, you need to connect your membership. The steps are outlined below:

1. If you don’t have a kubofit account, you can create a free account in the app using any email address. Open the kubofit app and tap on “Get Started/Create Account” and follow the steps from there.
2. If you already have a kubofit account, you can connect your membership following these steps:
1. Open the kubofit app, then tap on Profile on the bottom right of the navigation bar
2. Tap on “Connect membership”
3. Tap on “Fitness First” or “Goodlife”
4. Fill out your details as on the membership joining form (your email needs to match your membership First and Last names, membership email, membership DOB, and membership mobile phone number).
5. Tap on “Enable KuboPass”
6. Tap on “Return to KuboFit”
7. Tap on the “For You” button on the bottom of the screen
8. Check your email for the verification email (may take 1-2 minutes - please do not request to connect your membership multiple times)
9. Once the email arrives, tap on “Connect your accounts”
10. Go back to KuboFit, pull down to refresh screen
11. Tap on the “Your pass is now available…” section along the top of the screen

If you have just signed up to join, when can you use kubofit pass?
As a new member, you have immediate access to kubofit pass during staffed hours (given the above steps have been completed).

For 24/7 access, you need to complete in-club induction. Once that is completed and your membership profile is updated by a staff member to confirm you have completed the induction process, then 24/7 kubokit pass will be enabled. If you have completed the induction and still see the message speak to club reception on your next visit so your profile is updated correctly.

Check with one of our staff members to find out if there is an issue with the access point. If no issue has been reported, follow these steps:

1. Ensure you physically touch the device to the white KuboPass plastic base and hold for 2-3 seconds
2. Ensure no case with EFTPOS cards is used
3. If a very thick case is used, try to scan without the case
4. If Samsung S9 is used, place the device flat on the KuboPass base at the middle (back of device to the base) and wait for 2-3 seconds

Check with staff to see if there is an issue with the access point. If no issue has been reported, follow these steps:

1. Confirm you are within range of the access point (i.e.. near a club entry which has 24/7 KuboFit Pass access)
2. Restart the kubofit app and try again
3. Confirm bluetooth and location permissions are turned on for both kubofit and the device

iPhone:

• Go to Settings > Bluetooth - confirm switched on
• Go to Settings, search for KuboFit - confirm Location is set to either "While Using" or "Always"; Confirm Bluetooth is switched on

Android:

• Go to Apps > KuboFit > Permissions and check Location is ‘On ; Confirm Bluetooth is switched On

Ensure that you are swiping the KuboPass plastic base, not the black base with the red light on top which is used for the plastic cards to access a club

1. Confirm all details are the same as on the membership joining form (double check the email address and phone number carefully. Ensure there are no spaces in the mobile phone number or email.
2. Try again in 24 hours
3. If issue still persists, you can submit a support request through the app

Unfortunately we are unable to support kubofit pass on these devices as this is a hardware restriction from Apple.

1. Close the pass and try again to see if it was a temporary issue.
2. If the issue persists, you can submit a support request through the app

You will need to uninstall any NFC apps from your device as they will be interfering with KuboFit Pass access.

Submit a support request through the app for further assistance