Frequently Asked Questions

Browse through our list below of the most frequently asked questions about kubofit. If you still can't find the answer you're looking for feel free to make an enquiry to our support team by clicking the Make an enquiry button in the top right-hand corner of the page.

Can I download kubofit from the App Store or Google Play Store?

Do I have to be a Goodlife member to use the app?

Do I have to turn on location services to use kubofit?

Do I have to allow notifications to use kubofit?

Do I have to grant kubofit permission to access my device calendar?

How do I sync my kubofit schedule with my device calendar app?

How do I sync my app Calendar with my Outlook Calendar?

Why can’t I see any classes on the For You tab?

Why is the app saying I have no network connection?

How can I deactivate my kubofit account?

When I schedule a class using kubofit, does my chosen club receive a notification that I will be attending?

How do I link membership to access the Digital pass?

I get a message that my 24/7 access is pending?

24/7 access for kubofit pass does not scan

The circle on the button is shown constantly?

I get Apple Pay/Wallet prompt when I try to access?

It says my membership does not exist?

I have an iPhone 6/6s with the latest iOS, it says my device is not supported

I get an error and the door does not open?

On Android, I get an NFC app message

I am getting a ‘Membership is already linked’ error?